Frequently Asked Questions (FAQ)

What are your windows made of?
We fabricate from our own aluminum extrusions. We do not make steel windows.

What is your lead time?
Leadtime can vary from 5 to 8 weeks, depending upon styles, quantities and workload in-house.

Why does it take so long?
Because the windows are custom made and we must order glass from an outside supplier, it takes 5-8 weeks to finish an order. Painted frames require 2 weeks at the finisher.

When does my leadtime begin?
Your leadtime begins when we have a signed confirmation which shows the sizes and quantities of your order as well as the types of windows you are ordering. If the order requires a deposit, the deposit is required before the leadtime starts.

What is your credit policy?
We require a deposit and COD for the first 2 orders. After the credit application is approved, account will be net 30. Large/custom orders always require balance being paid down to credit limit before delivery.

Do you make true divided lites?
We have 6 sizes of muntin bars and we specialize in true divided lites.

What is the most important thing to do to make my windows and doors operate smoothly?
The single most important factor in the smooth operation of our product is a plumb and square installation. If your casement or door does not close easily, check it with a level, square and plumb line. Make this check BEFORE stucco is applied.

Do you make windows other than standard sizes?
All of our windows are "made to order". We have nothing in "stock". Therefore, we can make your windows to the exact size you need.

Do you make sliders?
No, we make casements, fixed, hoppers and awning windows. We make all sorts of custom combination windows. But we make nothing that slides.

Do you come to the jobsite and measure?
We do not come to the jobsite and measure windows. We specialize in window fabrication. You will need to call a window dealer or installer to measure your windows. You will need to buy your windows from this person if you want them to take the responsibility for the measurements.

Shall I give you rough openings or window sizes?
We can work with "make" sizes or rough opening sizes. You need to clearly state that you are giving rough opening sizes if you do so. If it is not stated, we assume "make" sizes. 

Can I get sloped glazing bead that looks like putty glazing?
We have sloped glazing stop for single glass and also a limited selection of sloped bead for dual glass. Check the glazing bead details on this website for the styles of bead available in the window series you are interested in.

Do you install?
We are a window manufacturer ONLY and we do not install windows.

Who should install my windows?
You should have a licensed C17 glazing contractor install your windows.

What are your standard finishes and colors?
We fabricate from satin anodized and dark bronze anodized aluminum material. We also have a standard color of white 70% kynar.

Do you do custom colors?
We can have your order painted a custom color of your choice. We use only 70% kynar baked finish. We are set up to paint screens and roto operators the custom color. You need to request the color on your request for quote and supply a color chip if necessary.

What kind of glass do you supply?
We buy all tempered and dual glass sized for each lite in your order. We cut glass here for single non-tempered lites. We can supply any glass that the large local glass suppliers handle. This includes Low E, Low E Squared, Gluechip, Heat Mirror, etc.

Do you deliver?
We have a truck and will deliver locally and from San Diego to Santa Barbara - anywhere the truck can go and return in 1 day without overtime. There is a delivery charge for this depending on the distance from our shop.

Can you ship orders to destinations too far to deliver?
Yes, we can crate orders for shipment via common carrier. We ship orders to Hawaii and Texas and other destinations regularly. We use Viking Freight and Roadway Express or any carrier that you specify.

Can you make arch top windows and circle windows?
We roll metal here and can fabricate custom radius and circle windows.

Will you make rake top, trapezoid or mitered corner windows?
Yes. We can make angle windows of many sorts.